Privacy Notice

As the publisher of this site, Jungheinrich Lift Truck Ltd. (“Jungheinrich” or “Company” or “we” or “us”) knows how important it is to you that your personal data is handled confidentially. We would, therefore, like to assure you that we comply with all the statutory requirements for data privacy and data security. In the following, we will provide you with detailed information on the nature, scope and purpose for which personal data is used within our online offering and the websites associated therewith.

You can visit our website at any time without providing details regarding your person. You can prevent the use of tracking and marketing scripts and their cookies and web beacons by only permitting cookies of the category “necessary”. For information about our cookies, visit this Cookies.

When you access the website of Jungheinrich, various information is exchanged between your end device and our servers. More information is provided below, in the section covering the purpose of data processing.

In accordance with the requirements of the Personal Data Protection Act of Thailand (PDPA), you have various rights that you can assert against us. These include the right to file an objection against selected types of data processing, particularly data processing for advertising purposes. More information on this is given in the 'Your rights' section of this page.

If you have any questions regarding our data privacy policies, you can contact our corporate data protection officer at any time. The relevant contact data is provided in the last section.

General information

We process users' personal data solely in compliance with the relevant data privacy provisions. This means that user data is processed only where legally permitted – i.e. where data processing is legally prescribed, consent has been provided on the part of the user or on the basis of our legitimate interests pursuant to the Personal Data Protection Act of Thailand (PDPA).

Personal data such as your name, postal address, telephone number or e-mail address is not recorded unless you provide this information voluntarily, e.g. in the context of a newsletter subscription, an application or an enquiry.

We will only use this data for marketing and public relations purposes if you have given your prior consent or insofar as statutory regulations permit this.

Jungheinrich products can be ordered via Jungheinrich Shop. The data processing conducted in this context is described in the Data Privacy (jungheinrich.co.th)

Accessing our website

When you visit our website, the browser used on your end device automatically sends information to the servers of our website/application, and this information is stored temporarily in so-called log files.

The following information is collected without any action on your part and stored until it is automatically deleted:

• The IP address of the requesting end-device
• The date and time of the request
• The name and URL of the requested file
• The website/application from which the request was made (referrer URL)
• The browser you used and where applicable the operating system of your Internet-enabled computer and the name of your access provider.

The legal basis for processing the IP address is our legitimate interest results from the data collection purposes listed below. Please note that the collected data does not give us any indication as to your identity, nor do we use it to draw any conclusions about your person.
The IP address of your end device and the data listed above are used by us to:
Ensure that a smooth, problem-free connection is established

• Ensure ease of use of our website
• Evaluate system security and stability
• Prosecution in the event of a cyber attack

Use of content delivery networks (CDN)

Any access to our websites or log files involves the use of the content delivery network (CDN) Amazon CloudFront. The provider is Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luxembourg. The legal basis is Art. 6(1)(f) GDPR. In this instance, our legitimate interest lies in the secure, stable and efficient operation of our website via a CDN as well as the rapid delivery of required data to the visitors of our website with low latency and high transfer rates. In particular, fonts, images, CSS and JavaScript files as well as PDF documents are delivered via a Cloud architecture with a global server infrastructure.

Further information can be found at:

• https://aws.amazon.com/de/cloudfront/
• https://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdf

Contact

When we are contacted (via the contact form or e-mail), the information provided by the user is processed in order to handle the contact request and process it in accordance with PDPA (to carry out pre-contractual measures).

The user information may be saved in our customer relationship management (CRM) system or a comparable means of enquiry organisation.

Cookies – general information

On our website, we use cookies or other storage technologies (local storage, session storage) of your browser if you have consented to this PDPA, if a legitimate interest exists on our part PDPA or if this is technically necessary. Our interest in optimising our website is considered legitimate within the meaning of the aforementioned regulation. Cookies are small files that are created automatically by your browser and stored on your end device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause damage to your device, and they do not contain any viruses, Trojans or other malware. The information stored in the cookie is produced in connection with the specific end device used. However, this does not mean that we can obtain direct knowledge of your identity from this information. On the one hand, the use of cookies is intended to make the use of our website a more pleasant experience for you. For example, we use session cookies to determine that you have previously visited specific pages of our website. These are erased automatically when you leave our site. In addition, we use temporary cookies to make our website more user-friendly. These temporary cookies are stored on your end device for a specific set period. If you visit our website again to take advantage of our services, the cookies will automatically recognise that you have visited the site previously and remember the entries and settings that you made so that you do not have to re-enter these details.

On the other hand, we use cookies to record statistics pertaining to the use of our website, to evaluate these statistics in order to optimise our website for you as well as to display personalised information. If you re-visit our website, these cookies will automatically recognise that you have accessed the site previously. These cookies are automatically deleted after a predefined time. Most browsers accept cookies automatically.

However, you can configure your browser such that no cookies are stored on your computer or such that a message always appears before any new cookie is created. Note that you may not be able to use all the features of our website if you completely deactivate the creation of cookies. The storage period for cookies depends on their individual use and is not the same in all cases. The individual storage periods for cookies can be found here.

 "jh_medium" cookie for traffic channel tracking

In accordance with PDPA (legitimate interest in analysing the success of our online activities), we use the "jh_medium" cookie to store general "channel information" concerning your visit to our website. For this purpose, we use a script that we have developed in-house to record the source of your visit so that we can evaluate the success of these channels (example value: "SEO"). The cookie currently has a maximum lifespan of 6 months. This time can vary according to your browser and may be shorter. No personal data is stored in this cookie. In particular, no IP addresses or user IDs are stored, nor is any website usage behaviour analysed.
 

Google Analytics

If you consented to the "statistics" category via our cookie banner or cookie consent tool (consent according to PDPA), we make use of Google Analytics on our website. This is a web analysis service provided by Google LLC (formerly Google Inc.), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The responsible service provider for the European Union is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland – hereafter referred to as "Google".

We use Google Analytics primarily to pursue our legitimate interest in the statistical analysis of our website and online activities as well as to support the needs-based design and ongoing optimisation of our web presence. To this end, we have concluded a commissioned data processing agreement with Google in which comprehensive data protection is ensured by means of standard contractual clauses.
 

In this context, cookies are used, pseudonymous user profiles created and information collected. This information includes the following:
Browser type/version

• Browser type/version
• Language settings
• Operating system used
• Host name of the accessing computer (IP address)
• Referrer URL (the page previously visited)
• Time of the server request
• Loaded pages (URLs and page titles)
• Events such as PDF downloads, navigation clicks, etc.
• Usage behaviour such as session length, scroll depth, drop-offs

The collected information regarding your usage of our website is combined with a pseudonymous ID (clientID) and transferred to Google servers via an encrypted connection (SSL, HTTPS) and subsequently stored. 

We only use Google Analytics with active IP anonymisation. This means that the user's IP address is truncated by Google within member states of the European Union or in other countries party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA before being truncated. In addition to Google LLC, with headquarters in California, USA, the transmitted and stored data may also be accessed by US authorities in individual cases and under specific legal conditions.

Google uses this information on our behalf in order to analyse the usage of our website by visitors, to measure the success of campaigns (e.g. via the Google Ads advertising platform), to compile reports regarding the activities on our website and to deliver additional services related to the usage of this website and general internet use. During this process, pseudonymous user profiles can be created from the processed data.

We have configured Google Analytics such that the transmitted data, which is linked to cookies or clientIDs, is automatically deleted after 14 months, at which point only aggregated data remains. Any data the retention period of which has been reached is automatically deleted by Google once per month.

In general, users can prevent the saving of cookies or running of scripts such as Google Analytics by making corresponding settings in their browser software or by using appropriate plug-ins. In this case, however, users may no longer be able to use all features and functions of this website in full.

If you want to prevent Google Analytics from running, you can do so at any time and with future effect by one of the following methods:

• You can revoke your previously granted consent to data collection at any time and with future effect by rejecting the use of cookies and scripts for statistical purposes in our cookie consent manager.
• You can download and install Google's official opt-out browser plug-in via the following link in order to deactivate Google Analytics on all websites in your current browser: https://tools.google.com/dlpage/gaoptout
• You can use this link to set an opt-out cookie that prevents any future data collection by Google Analytics on this website with your current browser. Note that if you delete all cookies in your browser, you will have to set this opt-out cookie again.

Additional information as well as Google data protection provisions and settings can be found here:
https://policies.google.com/privacy

• https://policies.google.com/terms
• https://policies.google.com/terms/information-requests
• https://marketingplatform.google.com/about/analytics/terms/de/

Google Signals and Google remarketing / DoubleClick

If you consented to the “statistics” and "marketing" categories via our cookie banner or cookie consent tool (consent according to PDPA), we also activate the Google Analytics extension Google Signals on our website. Once again, the provider is Google LLC (formerly Google Inc.), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The responsible service provider for the European Union is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland – hereafter referred to as "Google".

With Google Signals, Google Analytics (see section on Google Analytics) records additional information such as demographic data and interest categories for Google users, who have activated personalised ads in their Google settings. Google links this data with individual signals to enable cross-device analyses. However, Google Analytics only makes this data available in anonymised form as aggregated reports, which enable an analysis of general behavioural patterns. We are unable to personally identify you on this basis.

We use Google Signals to better understand the digital journey of our users and to provide personalised ads to users who have previously visited our website (retargeting). To this end, special target groups or Google audiences are created within Google Analytics, which can then be used as remarketing lists via Google's advertising platform Google Ads and, if necessary, DoubleClick cookies in order to provide cross-device, personalised advertising to selected target groups. In this case, the ads can be displayed in Google's advertising network, which includes Google Search, YouTube, other Google products as well as third-party websites that display ads from Google customers.

For this purpose, Google may use the DoubleClick cookie on websites of the Google advertising network and for specific Google services to assist Google Ads customers and publishers with the placement and management of ads on the web. When you open a website and display or click on an ad placed via websites of the Google advertising network, a DoubleClick cookie may be stored in your browser. The DoubleClick cookie ID assigned to your browser is the same as that used when visiting websites on which DoubleClick advertising programs are used. If your browser already has a DoubleClick cookie, no further DoubleClick cookie should be stored.

If you object to the use of Google Signals, you can revoke your previously granted consent for marketing purposes in our cookie consent manager and deactivate personalised ads in your personal Google settings: https://adssettings.google.com/

Further information on Google Signals and Google's data protection provisions can be found here:

• https://support.google.com/analytics/answer/7532985
• https://policies.google.com/privacy

META Pixel (remarketing service)

If you consent to the "marketing" category via our cookie banner or cookie consent tool (consent according to Art. 6(1)(a) GDPR), we make use of the "META pixel" tool of the social network META on our website. The "META pixel" is operated by Meta Platforms Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA or, if you are based in the EU, by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("META"). This also allows META to use the following data for its own purposes:

(…)

Purpose of data processing

We use the "META pixel" based on the aforementioned consent pursuant to the overriding legitimate interests of the controller (Art. 6(1)(f) GDPR) for the following purposes:

• Advertising/remarketing:

The "META pixel" allows META to assign visitors of our website to specific target groups ("custom audiences" or "lookalike audiences") in order to display specific advertising and content to these users ("META ads"). Accordingly, we use the "META pixel" to display our placed META ads to those META users who have shown an interest in our online content or who possess specific characteristics (e.g. interests in specific topics or products determined on the basis of the websites visited), which are transmitted to META.

• Statistical analysis:

In addition, we use the "META pixel" to measure, analyse and optimise the advertising we post on META, for example, to understand whether users interact with our website after seeing and potentially clicking on an ad.

No "advanced data matching" takes place and no e-mail addresses are uploaded to META (known as "custom audiences from file").

Right to object / Withdrawal of consent

By using the "META pixel", we also want to ensure that our META ads match the potential interests of users and are not perceived as annoying. If you do not agree with this usage and/or wish to object to it, you can do so by adjusting your META settings accordingly at: https://www.META.com/settings?tab=ads. Moreover, you can revoke your previously granted consent to the use of the "META pixel" at any time and with future effect by selecting "Change your consent" or "Revoke your consent" under "Cookies" at the bottom of our website.

LinkedIn Insight Tag

If you consented to the "marketing" category via our cookie banner or cookie consent tool (consent according to PDPA), we make use of the "LinkedIn Insight Tag" of the social network LinkedIn on our website. The LinkedIn Insight Tag is operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA or, if you are based in the EU, by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. This also allows LinkedIn to use the following data for its own purposes:

• Usage data (e.g. visited websites, interest in contents)
• Metadata and communication data (e.g. device type, access times, IP addresses)
• Location data (provided that your end device is transmitting its location)

The data collected via the LinkedIn Insight Tag is encrypted and anonymised within a period of 7 days. LinkedIn does not share any personal data with the website owner, but instead provides only summarised reports regarding the website target group and ad performance.

Information on the processing of your data by or via LinkedIn can be found at https://www.linkedin.com/legal/privacy-policy. 

Purpose of data processing

We use the "LinkedIn Insight Tag" based on the aforementioned consent pursuant to the overriding legitimate interests of the controller PDPA) for the following purposes:

• Advertising/remarketing: The LinkedIn Insight Tag allows LinkedIn to assign visitors of our website to specific target groups ("matched audiences") in order to display relevant advertising and content to these users ("LinkedIn ads"). Accordingly, we use the "LinkedIn Insight Tag" to display our placed LinkedIn ads to those LinkedIn users who have shown an interest in our online content or who possess specific characteristics (e.g. interests in specific topics or products determined on the basis of the websites visited), which are transmitted to LinkedIn.
• Statistical analysis: In addition, we use the "LinkedIn Insight Tag" to measure, analyse and optimise the advertising we post on LinkedIn, for example, to understand whether users interact with our website after seeing and potentially clicking on an ad.

Right to object / revoking consent

By using the "LinkedIn Insight Tag", we also want to ensure that our LinkedIn ads match the potential interests of users and are not perceived as annoying. If you do not agree with this usage and wish to object to it, you can do so by adjusting your LinkedIn settings accordingly at: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

Moreover, you can revoke your previously granted consent to the use of the "LinkedIn Insight Tag" at any time and with future effect by selecting "Change your consent" or "Revoke your consent" under "Cookies" at the bottom of our website.

Emails and Newsletters  

You can receive news and current offers from Jungheinrich via our newsletter and emails. If you have entered your e-mail address under the heading "Newsletter", clicked on the "Subscribe" button and confirmed your subscription to us again via the link sent to the e-mail address you entered (double opt-in), we will process and use your e-mail address to send you the requested newsletter on a regular basis.   

Within the scope of the registration for the newsletter as well as for sending information to you, we use the marketing automation software Marketo Engage of Marketo EMEA Limited, 4-6 Riverwalk Drive, Citywest Business Campus, Cooldown Commons, Dublin 24, Ireland. For this purpose, we have concluded a contract with the provider in accordance with the PDPA in which the provider undertakes to process the user data only in accordance with our instructions and to comply with the data protection provisions. A forwarding of the data to third parties is excluded. 

You have the right and the possibility to unsubscribe from the newsletter distribution list at any time. At the end of each newsletter you will find a corresponding unsubscribe link. Alternatively, you can unsubscribe on the website using the link in the footer "Preference Center" or send an email to marketing@jungheinrich.co.th with the unsubscribe request.

Personal data processed  

With the help of Marketo, we collect data about the use of our website and communication measures in order to optimize our offer accordingly and to conduct email marketing, personalization and sales activities. In doing so, the processing is partly automated with the aim of evaluating certain personal aspects (profiling/customer segmentation). 

The following master data is affected: Customer and prospect data (e.g. name, company, address), business-related data (e.g. role, profession), marketing consents (e.g. newsletter consent), website usage data (e.g. length of visit, click behavior, number of pages viewed, documents downloaded), data from marketing campaigns (e.g. website visits, webinar registrations), contract and delivery information (e.g. order or delivery date) and customer satisfaction data (e.g. from surveys).  

In addition, we store information about the browser you use and the settings made in your operating system as well as information about your Internet connection with which you have accessed our website. Via the newsletter sent to you, we receive, among other things, receipt and read confirmations as well as information about the links you have clicked on in our newsletter. We also store which areas you have visited within our website and in our apps.

Purpose of data processing  

With the help of this data, we implement our regular as well as occasion-related email marketing activities such as newsletters, invitations to (digital) events, nurturing emails and automated mailings for example after a whitepaper download (occasion-related event).

Furthermore, your data may be used for the personalized display of content on our website. Based on your usage behavior, for example, we display relevant web campaigns, recommendations or offers, provided that you have given your consent for marketing purposes as part of our consent management system. We can also use targeting data to show you targeted adverts on other online offers via advertising partners.

To find out which of our company's services are of particular interest to you, we create a contact profile. The contact profile is completed using analytical and statistical methods based on heuristic algorithms. This approach is also referred to as contact scoring and segmentation. For more information, please refer to the Cookies and Tracking section. The data is also used for statistical purposes.

Legal basis  

The legal basis for processing your personal data in Marketo and sending emails or newsletters to you is your consent in the contact form (separate checkbox for newsletters) or the newsletter form. Ordering the newsletter is voluntary and the data processing is based on your consent within the meaning of the PDPA.

Based on your consent via the cookie banner or the cookie consent tool, we will evaluate your user behavior on our websites as well as within the newsletters we send and assign it to your email address / user profile within our database. 

For more information on data protection at Marketo, please visit: https://documents.marketo.com/toutapp/privacy
https://legal.marketo.com/vertrauen/legal/datenschutz/

Cookies and Tracking  

Marketo collects your IP address and uses cookies to track and analyze site usage in order to provide information specifically tailored to the user's interests. For more information about cookies, please see "Cookies - General Information". The information generated by the cookies is transferred to a Marketo server (located within the EU/EEA) and stored there. You can prevent the storage of cookies by setting your browser accordingly. Browser settings made by you may, however, result in you possibly not being able to use all functions of our online offer. 

To protect your privacy  

You can object to the processing of your personal data at any time.

Newsletter: You have the right and the possibility to unsubscribe from the newsletter distribution list at any time. At the end of each newsletter you will find a corresponding unsubscribe link. Alternatively, you can unsubscribe on the website using the link in the footer "Preference Center" or send an email to marketing@jungheinrich.co.th with the unsubscribe request.

Tracking

Tracking: You can revoke a previously given consent to data collection at any time with effect for the future by rejecting the use of cookies and scripts for statistical purposes in our Cookie Consent Manager https://www.jungheinrich.co.th/en/cookies

To prevent you from being shown personalized advertising outside of our online offering, you can also adjust the advertising settings in your user accounts on various online platforms (e.g. Google) and deactivate personalized advertising.

In the context of the processing of personal data with Marketo, only data centers in the EU are used. In the event that data is nevertheless processed in the USA, for example for maintenance and support, the European standard contractual clauses apply.

Contacting   

When contacting us (via contact form or email), the user's details are processed for the purpose of handling the contact request and its processing pursuant to the PDPA (for the performance of a pre-contractual measure).

The user's details may be stored in our Customer Relationship Management System ("CRM System"), in our Marketing Automation System (Marketo EMEA Limited, 4-6 Riverwalk Drive, Citywest Business Campus, Cooldown Commons, Dublin 24, Ireland) or comparable inquiry organization.

In Germany, we use the CRM system "SAP Hybris Cloud for Customer" and "SAP CRM", of the provider SAP on the basis of our legitimate interests (efficient and fast processing of user requests). For this purpose, we have concluded a contract with the provider in accordance with the PDPA, in which the provider undertakes to process user data only in accordance with our instructions and to comply with the EU data protection level.   

In the event that you select the category Investor Relations, Press or HR, we process your data exclusively for the purpose of responding to your inquiry. The data will only be kept as long as it is necessary to fulfill the respective purpose.

Consent Management

For the collection, storage, and management of your personal data pertaining to marketing consents, we use the internet-based service of the provider OneTrust Technology Limited, 82 St John St, Farrington, London EC1M 4JN, UK (“OneTrust”), to ensure that we can obtain and manage your consent to the processing of personal data in accordance with the applicable data protection laws and regulations. OneTrust allows us to be transparent and efficient with your privacy preferences. At the end of each newsletter, you will find a corresponding target link to manage your marketing consents Alternatively, you can access this via the link in the footer of the website where you have the option of granting or withdrawing your consent and adjusting your data protection settings.

You have the right and the option to unsubscribe from the newsletter mailing list at any time. Please note that OneTrust acts as a third-party provider on our behalf and processes your personal data in accordance with our instructions and the applicable data protection laws and regulations. We have taken appropriate security measures to safeguard your data and prevent unauthorised access, loss or misuse. For further details about our privacy policy, your personal data to be collected and the period for which data will be retained, the purpose for your personal data to be collected and processed, your rights under applicable data protection laws and regulations, our contact information, and other details, please visit Data privacy (jungheinrich.co.th)

Registering for the myJungheinrich portal

To gain access to all functions of the myJungheinrich portal, you have to create a "Jungheinrich ID" user account.
The creation of the Jungheinrich ID user account and the access check for the myJungheinrich portal is performed by our service provider Microsoft.

Microsoft Enterprise Service
Microsoft Corporation
One Microsoft Way
Redmond
Washington 98052, USA

Data protection representative for the European Economic Area and Switzerland:

Microsoft Ireland Operations, Ltd.
One Microsoft Place
South County Business Park
Leopardstown
Dublin 18, D18 P521, Ireland

During the registration process, you are asked to provide us with the following necessary information:

• E-mail address
• Title, first name and surname
• Full address of your workplace
• Telephone number of your workplace
• Name and full address of the company at whose instigation or in whose interest you are contacting us.

We require this information to contact you in response to a corresponding request as described below.
The legal basis for the processing of the required personal data is your consent pursuant according to Thailand data protection policy PDPA.

As well as the data required for registration, you can provide as with additional information that makes it easier for us to identify you and contact you in response to a corresponding request – for example, the customer number of the company at whose instigation or in whose interest you are contacting us.

The customer number is not required to create a Jungheinrich ID user account. The provision of the customer number on your part is not absolutely necessary for the use of the portal and takes place entirely on a voluntary basis.

Use of other Jungheinrich services

With your access to the myJungheinrich portal, you can also make use of other digital products and different web services of Jungheinrich, depending on the specific business relationship. In this context, please note the applicable data protection regulations, which you can find in the respective data privacy statement. For additional information, refer to our Privacy Policy for Digital Products.

The use of some digital services requires validation of your Jungheinrich ID user account. For this purpose, your Jungheinrich ID user account must be linked to a customer account via a customer number. If you are already a Jungheinrich customer, you can specify your customer number during registration, thus allowing us to assign your Jungheinrich ID user account to the customer account of your organisation.

To complete the registration process, you must choose a password with which to log in to your user account in combination with your assigned user name.

If you request activation of specific services via the myJungheinrich portal, we may use the e-mail address or telephone numbers provided during creation of your user account in order to contact you so that we can confirm the personal data provided during the registration process. Unlike the following communication with you, this takes place without any prior request on your part and is done to prevent abuse of our services. The legal basis for this is our legitimate interest according to PDPA.

No other use of your data for advertising purposes takes place.

The information required for registration as well as any additional information provided by you on a voluntary basis as well your user name and password (hereinafter collectively referred to as "access data"), is processed only by Jungheinrich and, where applicable, our associated Group companies.

Your registration data is made available to third parties as described below:

• Your access data is stored only in databases located in various members states of the European Union (EU). The servers hosting the databases are operated on behalf and at the instruction of Jungheinrich by service providers with which Jungheinrich has concluded a data processing agreement according to PDPA.
• Occasionally, your access data may be accessible to service providers who deliver IT services to Jungheinrich. These service providers will process your access data on our behalf and at our instruction only in these instances and only to the extent required to provide the relevant IT services. Jungheinrich has also concluded a data processing agreement according to PDPA.

Consequently, the legal basis for the processing of your personal data is your consent as well as our legitimate interest according to PDPA.

Information exchange via the myJungheinrich portal

After you have created a Jungheinrich ID user account, your registration data will be processed only by us and our associated Group companies in order to contact you in response to queries or requests that you submit via the myJungheinrich portal with regard to the products or digital services sold or offered by Jungheinrich or our associated Group companies.

Feedback form

The myJungheinrich portal contains a feedback form, which you can use to inform us whether you are enjoying the myJungheinrich portal in its current version, and to provide ideas and requests regarding functionality and information content that you would like to see in the myJungheinrich portal in the future. To allow us to evaluate the feedback effectively, the following data from your Jungheinrich ID user account will be transferred in addition to the information entered in the form: E-mail address, first name and surname. In addition, a country code is transmitted, which is used solely to assign your feedback to a country. This helps us to record customer requirements on a country-specific basis. If you gave your consent to be contacted about your feedback when completing the feedback form, a Jungheinrich employee may get in touch with you via e-mail.

Deactivation/deletion of the Jungheinrich ID user account

The data collected during the registration process is stored for a period of 6 months. This storage period will be extended for a further 6 months every time you log in to the myJungheinrich portal. 
You can request the deletion of your Jungheinrich ID user account under "Account" in the myJungheinrich portal. In this case, your user account will initially be deactivated for 30 days. You can no longer log in with a deactivated user account and therefore cannot make use of any registered user services. You can request a reactivation of your user account within this 30-day period. To do so, please send a corresponding request to it-servicedesk@jungheinrich.com. Once the 30 days have passed, your Jungheinrich ID user account will be irrevocably deleted.

General information

Based on your consent or on our legitimate interestwe may integrate services and content of third parties on our website. These services include social media functions, videos, map services, CAPTCHA services, tag management services and cookie consent tools. Information on how we use the individual services is provided below.

LinkedIn Lead Gen Form

If, as part of our ad campaign, you complete a form ("LinkedIn Lead Gen Form") on the social network LinkedIn and transmit it to us, you will provide us with personal data which we will use for standard advertising purposes – in particular, to contact you by phone and to provide you with information about our products that may be of interest to you. Information on the service provider LinkedIn and on LinkedIn's data privacy statement is provided in the section above ("LinkedIn"). In transmitting the form to us, you consent to the usage of the transmitted data (PDPA).
 

You have the right to revoke this consent at any time without stating reasons. To do so, please send an e-mail to info@jungheinrich.co.th . Once declared, this revocation will affect the permissibility of the processing of your personal data.

Friendly Captcha

We use the “Friendly Captcha” service from Friendly Captcha GmbH, Am Anger 3-5, 82237 Wörthsee (Germany) on our website. Friendly Captcha is used to check whether data is entered on our website (e.g. in a contact form) by a human or by an automated program. For this purpose, Friendly Captcha collects the following log data:

• The request headers User-Agent, Origin and Referrer.
• The cryptographic puzzle, to solve by your Browser.
• The version of the Friendly Captcha widget used on our website.
• A timestamp.
• An anonymized counter per IP address. The IP address is anonymized by Friendly Captcha using a one-way hash function.
• Friendly Captcha does not ask for other information or personal information, such as your name, email, and online profiles.

The data processing that takes place in connection with the use of Friendly Captcha is carried out for the purpose of being able to guarantee the security of our websites. The legal basis for data processing is Art. 6 (1) (f) GDPR. Our legitimate interest lies in the fulfilment of legal requirements to ensure the security of data processing. Further information on how Friendly Captcha handles your data can be found on the website and in the data protection declaration of the provider, which can be accessed via the following links: https://friendlycaptcha.com/, data protection declaration: https://friendlycaptcha.com/legal/privacy-end-users/.

Google Maps

On our website, we use Google Maps to display our location and create route directions. This is a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereafter referred to as "Google". 

To allow specific fonts to be displayed on our website, a connection to the Google server in the USA is established when our website is opened. If you access the Google Maps component integrated in our website, Google will save a cookie on your end device via your internet browser. To display our location and create route directions, your user settings and data are processed. We cannot exclude the possibility of Google employing servers in the USA for this purpose.

The legal basis in this case is your consent in accordance with PDPA. The integration of this service subsequently also supports our legitimate interest in optimising the functionality of our website.

The connection thus established to Google allows Google to identify from which website your request originates and to which IP address the route description is to be transmitted. If you do not agree with this processing of data, you can choose to block the installation of cookies by making corresponding settings in your internet browser. Further details are provided above under "Cookies".

In addition, Google Maps and the information obtained via Google Maps are used in accordance with the Google terms of service and the additional terms of service for Google Maps. Further details are also available at https://adssettings.google.com/authenticated and https://policies.google.com/privacy.

Google Tag Manager

Based on our legitimate interest (i.e. interest in the analysis, optimisation and efficient operation of our online presence, and as a means of fulfilling transparency and legal obligations within the meaning of Art. 6(1)(f) GDPR), this website makes use of Google Tag Manager. This is a tag management service provided by Google LLC (formerly Google Inc.), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The responsible service provider for the European Union is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland – hereafter referred to as "Google".

This service allows website tags to be managed via an interface. Google Tag Manager implements scripts and general services on our website according to defined rules and triggers, and these in turn may use cookies, tracking pixels or similar technologies and also collect data. Google Tag Manager does not itself act as a tracking or analysis service but instead enables integration of such services as well as the inclusion of opt-out scripts (means of objecting) and similar functions. Google Tag Manager thus serves as an invaluable aid when it comes to fulfilling transparency and legal obligations in the sphere of data privacy. For example, based on the consent you may have given via our cookie consent manager, we can use this service to control whether or not analysis or ad services are integrated in our website.

Further information on Google Tag Manager and Google data protection is available via the following links:

• https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/
• https://policies.google.com/privacy
• https://policies.google.com/terms

Users have the option of preventing the future transmission of statistical and marketing tags from Google Tag Manager. To do so, the user must click on this opt-out link in order to set a Google Tag Manager deactivation cookie in their internet browser. This blocks any future integration via Google Tag Manager for this browser only, and not for other browsers and/or end devices. No existing cookies are deleted. Moreover, we expressly point out that users may no longer be able to use all features and functions of the website in this case. If you delete all cookies in your browser, you will have to set the opt-out cookie again.

CookieBot

Based on our legitimate interest (PDPA) in the information of our users and as a means of meeting our transparency and legal obligations, this website uses the cookie consent manager/tool CookieBot. The provider is Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark.

The CookieBot service allows us to provide you with comprehensive information regarding the use of analysis and ad services as well as their cookies and to obtain and manage your consent to data processing. In particular, the following data is collected:

• The truncated (and thereby anonymised) IP address
• The date and time of consent
• Browser information
• The URL from which the consent was submitted
• An Anonymous, random and encrypted key
• The user's consent status

The data is then stored by CookieBot as proof of the user's consent. The key allows the user's consent to be checked retrospectively. The key and the corresponding consent status are stored in the "CookieConsent" cookie for a period of 12 months. This ensures that the user's settings remain intact for all future page requests on our website without the user having make a new selection upon each visit.

Further information on the data protection provisions of CookieBot or Cybot A/S can be found here: https://www.cookiebot.com/de/privacy-policy/

The overview created by CookieBot for our website can be found here.

YouTube

If you consented to the "marketing" category via our cookie banner or cookie consent tool (consent according to PDPA), we may use functions of the YouTube service to display and play back videos on our website. These functions are provided by YouTube, LLC 901 Cherry Ave. San Bruno, CA 94066, USA. Additional information is provided in the YouTube privacy policies.

In this case, the enhanced data protection mode is used which, according to the provider, ensures that user information is only stored during video playback. When the user initiates playback of embedded YouTube videos, 

YouTube may employ cookies or other storage technologies to collect information regarding user behaviour. According to YouTube, this is done, among other things, to record video statistics, improve usability and prevent misuse. Independently of any playback of the embedded videos, the integration of the YouTube service may also result in a connection being established to the Google network "DoubleClick", which can trigger additional data processing operations over which Jungheinrich has no influence.

Further details regarding the use of YouTube, data protection provisions and setting options can be found here: 

• https://adssettings.google.com/authenticated
• https://policies.google.com/privacy
• https://myaccount.google.com/yourdata/youtube
• https://www.youtube.com/static?template=terms
• https://www.youtube.com/intl/ALL_de/howyoutubeworks/user-settings/privacy/
• https://www.youtube.com/intl/ALL_de/howyoutubeworks/user-settings/ad-settings/
• https://www.youtube.com/intl/ALL_de/howyoutubeworks/our-commitments/protecting-user-data/

Vimeo

To enable remote access to our press conference on financial statements, Jungheinrich offers a corresponding video transmission service. For this transmission, we employ the services of the provider Vimeo, Inc., 555 West 18th Street, New York, New York 10011, USA.

Jungheinrich does not obtain any personal data as a result of the data processing.

For technical reasons, use of this video function requires access to Vimeo servers. With regard to the associated use of data from your browser or end device, we refer you to the relevant data privacy notices of the provider or of the controller responsible for this aspect of data processing. Vimeo's data privacy policies can be found at: https://vimeo.com/privacy

Excentos product guides

If you consented to the "marketing" category via our cookie banner or cookie consent tool (consent according to PDPA), we employ product guides on our website to provide users with online product advice, thereby facilitating the product selection process and allowing us to offer improved customer service. The provider of the product guides is excentos Software GmbH, Reiterweg 1, 14469 Potsdam, Germany.

The product guides record the activities of the user, such as selected response options and navigation activities in the product guide. This usage data is permanently stored in a web analysis system operated by excentos. No IP addresses are stored in the web analysis system and all stored data is anonymised. In addition, the product guides or the necessary server services collect the IP address and activities of the user based on a balancing of interests in order to protect against cyber-attacks. This precautionary measure is essential for us to be able to offer our services. The data is retained only temporarily in order to identify potential attack patterns. Thereafter, the IP addresses incl. all log data are fully erased. The user activities during a session with the product guide are also recorded. This is necessary for the basic function of the product guide, incl. its interactions and generated recommendations. This data is merely held in the memory but is not stored persistently. 

By using the product guides as well the advice, search and chatbot systems provided on this website, you declare your consent to these conditions. 

When using the product guides integrated in this website, you can prevent the collection of your data by the excentos web analysis system and view or change the status by clicking the following link. This sets an opt-out cookie, which prevents the collection of your data on future visits to this website. Alternatively, you can revoke your previous consent for marketing purposes, in which case the excentos product guides will no longer be loaded on our website.

Unless other context specified otherwise, in general cases, the Company will retain your Personal Data for as long as necessary for the purpose of Processing personal data in accordance with this notice and may continue to retain it for as long as necessary for compliance with the applicable laws or in accordance with the legal statute of limitations, for the establishment of legal claims or exercise/defense of legal claims, or for other reasons in accordance with the Company's internal policies and regulations.

Disclosingof data to third parties only takes place within the scope of the legal requirements and only to the extent described in data privacy statement. We will only  disclose data to third parties where this is necessary, for example, for contractual reasons on the basis of PDPA or to support our legitimate interests in accordance with PDPA, specifically the efficient and effective operation of our business. 

If we employ subcontractors to provide our services, we take suitable legal precautions as well as appropriate technical and organizational measures to ensure the protection of personal data in accordance with the relevant statutory provisions.

The Company may disclose your information to the following third parties or agencies:

(1)          Group company under/Affiliated company of Jungheinrich AG https://www.jungheinrich.com/en/global-jungheinrich-websites

(2)          Agents, service providers, contractors and/or persons related to the Company's business, where such person is required to process your personal data for, or on behalf of, or jointly with the Company.

(3)          Government agencies, regulatory agencies, state enterprises, government agencies, public organizations, independent organizations established by law, or other agencies as prescribed by law.

(4)          Accreditation Bodies.

(6)          Banks or financial institutions.

In some cases, the Company may need to disclose your personal data to individuals or entities in foreign country. The measure for personal data protection may differ from those in Thailand. In addition, the Company may need to store your personal data on the server or cloud of the service provider who resides in a foreign country, and may carry out Processing using computer programs or applications of the service provider who resides in a foreign country. However, the transmission or transfer of such information will be subject to the rules and restrictions under the Personal Data Protection Act.

As the owner of your personal data, you have the following rights under the Personal Data Protection Act.  You can submit your request to exercise your rights through the channels specified by the Company. 

1. Withdraw consent given to the Company. (Right to withdraw consent)
2. Access to and obtain copy of personal data related to you, or to request the disclosure of the acquisition of the Personal Data obtained without your consent. (Right of access and obtain copy of personal data.)
3. Receive your personal data, or request the Company to transmit or transfer of personal data. (Data portability right)
4. Object the collection, use, or disclosure of your personal data. (Right to object)
5. Request the Company to erase or destroy your personal data, or anonymize the Personal Data to become the anonymous data which cannot identify a data subject. (Right to erasure/Right to be forgotten)
6. Request the Company to restrict the use of your personal data. (Right to restrict Processing)
7. Request the company to correct your personal data to remain accurate, up-to-date, complete, and not misleading. (Right to rectification)
8. Lodge a complaint in case of violation or non-compliance of Personal Data Protection Act or notices issued under the said Act by the Company. (Right to Lodge a Complaint)

All personal data, including payment data, is transmitted using industry-standard SSL (Secure Sockets Layer) encryption. SSL is a secure, tried-and-tested standard which is also used in online banking, for example. You can identify a secure SSL connection by the prefix "https" (i.e. https://...) in the address bar of your browser, or by the padlock symbol in the lower part of your browser window.
Furthermore, we employ appropriate technical and security measures to protect the personal data we have stored against manipulation, partial or complete loss and unauthorised third-party access. Our security measures are continuously enhanced in line with technological advancement.

In case of any inquiries regarding the protection, collection, use, or disclosure of your personal data, or your rights, or if you have any complaints, please contact the Company through the following channels:

Junkheinrich Lift Truck Co., Ltd.

Address:              335/3 Moo 9, Bang Chalong Subdistrict, Bang Phli District, Samut Prakan Province 10540

Phone Number:   02-0090200

Email:                   marketing@jungheinrich.co.th

(For marketing and public relations activities, the Company's news and information, including the use of the Company's website and other media.)

Data Protection Officer 

Address:              335/3 Moo 9, Bang Chalong Subdistrict, Bang Phli District, Samut Prakan Province 10540

Phone Number:   02-0090247

Email:                   data_privacy@jungheinrich.co.th